Frequently Asked Questions​

Have questions about LIPK?

what is LIPK?

LIPK stands for Learning Intelligent Post-Exchange Kiosk. Privacy compliant, it is smart vending kiosk and platform; frictionless and contactless; connecting consumers, retailers and brand marketers. LIPK™ provides a complete set of building blocks to support virtually and physically any small retailing business model, operating in any environment. Consumer transactions are primarily cashless using mobile payment thru an app and QR-Code Scan. AI-driven retailing kiosk powered by machine learning and computer vision, with a 4G/5G wireless network allowing device-to-device connectivity and sharing relevant information within proximity of the user and has the ability to communicate directly with other devices.

Retailing

  • Integrated Digital Thermometer
  • Contactless Dispensation
  • AI – Driven
  • Real-Time monitoring and reporting
  • 55 inch HD touchscreen 3A compliant for PSA or programmatic  advertising
  • Edgeless Connectivity – 4G/5G
  • Remote Inventory Management
  • Visual and physical Multi-tenancy
  • Edge computing and cloud
  • Active Management Technology
  • and more

Size: 1872 x 1163.5 x 911 mm, Weight: 300 kg

Yes but you have the choice to not use that at your convenience.

LIPK is the next generation of vending machine. On a retailing standpoint of view, LIPK has powerful processing capability—enabled by Intel® technology—taking place at the edge rather than in the cloud, which means retailers can use real-time analytics to sell and manage their inventory remotely.

Sales / transactions are frictionless and contactless/touchless – using mobile application and digital wallet – is done in less than five (5) steps remotely or four (4) steps at the kiosk. Remotely on the mobile app, the user finds the nearby kiosks, explores the available product of a specific kiosk, select the product(s) based on product information and interest, proceed to checkout using digital wallet, and collect later at the kiosk using the QR Code Scanner. At the kiosk, user scans the QR code to display the products within the kiosk, explores the available product of a specific kiosk, select the product(s) based on product information and interest, proceed to checkout by scanning the cashless QR Code, and collect the item(s).

  • Airports
  • Bars & Restaurants
  • Bus stops & transit stations
  • Conventions center
  • Golf Club
  • Hotels and Resorts
  • Offices
  • Parks
  • Recreational center
  • Retails & Malls
  • Schools & Universities
  • Smart Cities
  • Etc.

LIPK has been engineered with the Canadian winter conditions in mind and can withstand -40 Degrees Celsius. To protect the kiosk against the water or rain, an enclosure similar to bus stop will be required.

Lipk’s vending kiosk are free but monthly flat subscription fee are required for the platform maintenance.

Yes! The additional cost and fees are:
a) transaction fee between the payment gateway and your bank account
b) as required monthly rental cost to the landlord where your kiosk(s) will be placed
c) as required utilities and internet connectivity
d) as required any overhead and operational cost as needed by your retail operation

The number will vary based on the location, the product sold, the retail hours, the retailers, etc.

The number will vary based on some factors, but the minimum is 1 year and the maximum is 5 years

It will take around 4-12 weeks to deliver upon order confirmation, subject to stock availability and assuming no customization.

LIPK is a cashless payment terminal and accept mobile payment. No cash or coins.

Yes, you can manage all your product photos and contents from your account cloud easily.

Yes, all these are done from the Cloud remotely and synced to your vending kiosk based on your settings.

Whenever there is an abnormal situation occurred, like no sales for some time, you will be alerted in the dashboard. If there is any problem related to the machines detected such as payment device error and so on, you should also receive machine event alert from the Cloud. Same for mechanical problem if it’s detected, you will receive alert as well. All the possible error messages that we can get from the machine will be visible from the Cloud. Take note that reasons of failure is normally not straight-forward. But most of the customers can know what parts to bring to the vending kiosk for repair/servicing when they knew the errors upfront. It helped them save lots of precious time and trip cost to attend to the vending kiosk.

Yes. LIPK and its partners can provide customizations based on your requirements, subject to a one-time development and integration cost. You may let us know what is the storyboard (for UI customization), process flow and detailed requirements for your project. Along the way, we may also provide some suggestions based on your project.

Yes, you can export and download sales report to HTML, PDF, Excel, CSV or Text from your Cloud Account.

Yes. Absolutely we can provide the training. We can also arrange the remote training over the internet.

The platform can support any languages. By default, English, French, Spanish, Dutch and Chinese are readily available but any other languages can be translated.

We are committed to your satisfaction and understand that sometimes cancellations are necessary. We pride ourselves on being understanding, accommodating and fair.
The below Lipk retail cancellation policy was crafted to balance the interests of both the retailers, our advertisers and partners. Last-minute cancellations can hurt.
A retailer’s ability to initiate a cancellation is driven by two-time factors:
1. When the cancellation is requested.
2. The Schedule’s advertising start date.

Advertising

Advertisements are sold in 10-seconds increments called ad plays. The price of an ad play is driven by the location of 50in/55in Touchscreen and will vary from location to location. The more ad plays you purchase, the cheaper the unit cost. There are no hidden fees and subscriptions can be on a Pay-as-you-go, Volume discounts or Committed-use discounts.

Pay-as-you-go: Simple usage-based pricing means you don’t get locked into a contract.
Volume discounts: Discounts trigger as your usage grows, so you always get a fair price.
Committed-use discounts: Talk with our sales team for access to greater discounts when you commit to usage.

The minimum is 1,440 ad-plays (one month) and there is no maximum limit.

Lipk supports the following photo file formats: .jpg, .png. We also support the following video formats: .mp4, .mpeg, .avi, .mov. 

Absolutely! One of our design specialists will work with you to create the perfect artwork. Email us at advertiser@lipk.ca for more information.

Response times will vary, you will typically receive a response within one hour if your content was uploaded and assigned during Lipk business hours. But don’t worry, we will make sure it gets reviewed quickly.

Our main payment method is credit card. For certain advertisers/entities, Net30 terms may be available. For more information, please email us at billing@lipk.ca

Certified not-for-profit organizations that meet a set criteria are encouraged to fill out an assistance request form for qualification in order to receive free advertising. If selected there is an opportunity to have one (1) free-ad per organization

We are committed to your satisfaction and understand that sometimes cancellations are necessary. We pride ourselves on being understanding, accommodating and fair.The below Lipk cancellation policy was crafted to balance the interests of both Advertisers and partners. Due to the limited availability of Screen slots and spots, last-minute cancellations hurt, as Lipk likely results in the screens locations inability to sell the spots to other Advertisers.
An advertiser’s ability to initiate a cancellation or refund is driven by two-time factors:
1. When the cancellation is requested.
2. Your Schedule’s start date.

Lipk’s vending kiosk are free but monthly flat subscription fee are required for the platform maintenance.

Smile and enjoy the experience.

Connect with us if you still have some questions